Contact us

You have an order in progress?

You want to know when you are going to be delivered? You want some details about your invoicing?

You can get the information that you are looking for, by contacting us by e-mail or by phone. Call our Customer Service from Monday to Friday, from 9:00 am to 5:00 pm at +44 20 3445 5488.

You need some information about the products, or you want a personalized advice?

You are hesitating between 2 items, or you wonder which product would be the best one to meet your needs? We are aware that para-pharmacy requires advice from professionals, and this is why our pharmaceutical advisers team is available 6 days a week to guide you in your purchase:

By phone at +44 20 3445 5488 from Monday to Friday, from 9:00 am to 5:00 pm. Ask for a pharmaceutical adviser, and get the real service of a professional!

By e-mail, write to customer.service@cocooncenter.co.uk. Write to us, and one of our pharmaceutical advisers will answer you within 24 hours*, directly in your e-mailbox.

Only you can choose the best way to contact us. Don't hesitate, we are at your disposal.

*(Monday to Saturday, 9:00 am to 7:00 pm).

You have a question about our services or commitments?

You want to place an order for the first time? You have questions about confidentiality and security? About the means of payment? About our products availability? About the delivery charge and details? You can get the information you are looking for, by surfing on our website or by calling our Customer Service from Monday to Friday, from 9:00 am to 5:00 pm at +44 20 3445 5488.

You want to contact us, by post mail, e-mail or phone?

You have suggestions to improve the website?

Your opinion counts!

Don't hesitate to transmit us your comments, ideas and suggestions, by e-mail.

You want to propose us a partnership?

If you want to become one of Cocooncenter's parters, contact us by e-mail, at customer.service@cocooncenter.co.uk.

You want to propose your products, or to promote them on our website, contact us by e-mail at customer.service@cocooncenter.co.uk.

Cocooncenter

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Dear Customer,

As a result of the decrees announced by the French authorities, the entire Cocooncenter customer service team is teleworking for an indeterminate period to track your orders and process your requests. However, we will no longer take calls and your requests can only be made by email at the following address: customer.service@cocooncenter.co.uk.

Our logistic service is not impacted for the moment. Your orders will therefore be shipped within the announced deadlines.

The safety and health of our employees are our main concerns, while respecting the commitments made to you.

Stéphane Douesnard, General Manager.