A fast and easily accessible service

Our customer service team is available to help you follow the progress of your orders and to check on delivery times from Monday to Friday, from 9:00 a.m to 5:00 p.m*. Contact us either by phone (+44 20 3445 5488) or by e-mail (customer.service@cocooncenter.co.uk).

You can also write to us, at this address:

Cocooncenter
1 rue de la Nau des Vignes
51520 La Veuve
FRANCE

At any moment, our counsellors team can assist you in the follow-up of your order, and give you all the information you need.

*French Time, please take into account the time difference.

Cocooncenter

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Dear Customer,

As a result of the decrees announced by the French authorities, the entire Cocooncenter customer service team is teleworking for an indeterminate period to track your orders and process your requests. However, we will no longer take calls and your requests can only be made by email at the following address: customer.service@cocooncenter.co.uk.

Our logistic service is not impacted for the moment. Your orders will therefore be shipped within the announced deadlines.

The safety and health of our employees are our main concerns, while respecting the commitments made to you.

Stéphane Douesnard, General Manager.