Privacy & Security


The online payment is 100% secure

The information related to your credit card (the 16 figures of the credit card, the 4 figures of the validity date, the 3 last figures of the pictogram at the back of the credit card) will not clearly circulate on internet, it will be totally protected and encrypted through the SSL protocol (Secure Socket Layer).

You will switch to the secure website of our bank partner, Crédit Agricole. Our website will not have access to your credit card number under any circumstances, since the number is input directly into the bank's secure website.

In all the secure areas which URL address starts by https:// (here, the «s» stands for secure), the entered data is encrypted and thus protected before its transfer via Internet.

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We publish a newsletter, designed to our clients who subscribe to it. This newsletter gives informations to our clients, about's current events (new products, new services, offers, sales, etc.). The client does not have to order, and can unsubscribe at any moment.


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Dear Customer,

As a result of the decrees announced by the French authorities, the entire Cocooncenter customer service team is teleworking for an indeterminate period to track your orders and process your requests. However, we will no longer take calls and your requests can only be made by email at the following address:

Our logistic service is not impacted for the moment. Your orders will therefore be shipped within the announced deadlines.

The safety and health of our employees are our main concerns, while respecting the commitments made to you.

Stéphane Douesnard, General Manager.