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Loyalty Program

How does this program work?

To thank you for your purchases we have implemented a Loyalty Program.

This program is very simple. While shopping on our website, you credit on your Cocooncenter account 2% of the total amount of purchased products.

This amount is credited on your Cocooncenter Loyalty account right after the shipment of your order.

Restrictions and limits

There are no restrictions, the program is valid on all the products sold on our website.

Each loyalty amount granted will expire after one year. During this period, you decide when you want to use this discount. After this period, the acquired amount will be definitely lost.

How to use my loyalty?

At the summary of your order, you will find a line asking if you want to use your discount. You are not obliged to, you are free to combine several discounts for later deduction. It is also on the same page that we will announce you the loyalty amount that will generate this new order.
Continue the ordering process and on the choice of payment method page, you will see the total amount of your Loyalty account. Right after the shipment of your order, your Loyalty account will be updated.

If you need to make a purchase with your Loyalty discount, completed or not with another mean of payment, note that it is the total of the purchased products which will result in the assignment of a further reduction on your following order.

Please also note that you will have to use another payment method if your loyalty discount could not cover the full amount to pay for your order.

Conditions for use

  • The loyalty accounts are for Cocooncenter's recorded clients only.
  • These bonus can be used on online pharmacy only.
  • These bonus are non-transferable and non-exchangeable for money, irrespective of the circumstances.
  • These bonus will not be paid back in case of cancelled order.
  • When you pay for an order using your loyalty bonus, you may have to use another means of payment to cover the whole price of your items.
  • The calculation of your loyalty bonus does not include the delivery charges.

Please note that we are reserving the right to change our policy whenever we want, without notice and without engagement from us.

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